Refund policy

Last updated: 24 July'26

Made-to-Order Notice: Every item is custom-printed upon ordering. Please double-check sizing charts and order details before placing your order.

Policy Overview

Issue Type	Eligible for Refund/Replacement?	Reporting Window
Damaged / Defective / Misprinted	Yes (Free replacement or refund)	Within 7 days of delivery
Lost in Transit	Yes (Free replacement)	Within 7 days of estimated delivery
Wrong Size / Buyer's Remorse	No (Final Sale)	N/A
Hygiene Items (Socks, Underwear, Masks)	No (Unless defective)	N/A

1 Made-To-Order & Sizing Policy

Because all of our apparel and items are custom produced on demand specifically for you, we do not accept returns or exchanges for buyer's remorse, change of mind, or selection of incorrect sizes/colors.

To ensure you select the perfect size, please consult the exact measurement guidelines on our Sizing Charts available on each product page prior to finalizing your order.

2 Damaged, Defective, or Misprinted Items

We take pride in our production quality! If your item arrives damaged, defective, or with a printing error, we will promptly send a free replacement or issue a full refund.

How to file a defect claim:

Contact us within 7 days of package delivery at teamtuzixyz@gmail.com.
Provide your Order Number.
Attach clear photos and/or videos showing the defective or misprinted area (if multiple items are damaged, include a photo showing all affected items together).

Note: Verified claims do not require physical return of the damaged item unless explicitly requested.

3 Lost Packages & Shipping Issues

If your package tracking does not update or shows as lost in transit, please contact us within 7 days of the estimated delivery date. After verifying with our logistics carrier, we will arrange a reprint and replacement at no extra charge.

Important Shipping Terms:

Incorrect Shipping Address: Please verify your address carefully at checkout. If an order is returned or undeliverable due to an incorrect address, the customer is responsible for re-shipment costs.
Unclaimed Packages: Shipments left unclaimed at local postal services or customs offices may incur additional re-shipping charges.

4 Order Cancellations & Modifications

Orders are automatically routed to our print production line shortly after being placed. If you need to request a cancellation or change:

Contact us immediately at teamtuzixyz@gmail.com.
Cancellations and full refunds can only be honored if your order status has not yet entered production.
Once production has commenced, the order cannot be canceled, refunded, or modified.